FREQUENTLY ASKED QUESTIONS
Terrific, you've purchased an Awning...
1. Orders are entered daily with the factory.
2. You will receive an email notification when your order is placed, and we encourage you to review the order
for accuracy.
3. You will receive an email notification when your order has shipped.
4. Most products will ship directly to our warehouse, unless otherwise requested.
5. Once it is received, you will be contacted within a few days with an installation schedule.
The wait is over, it is time to install your Awning...
1. Scheduling the installation will not happen until after the awning has been delivered.
2. Due to the nature of our business, we cannot set an exact time for the installation.
3. Installers will work in light rain, if more severe weather, the installation will be rescheduled.
4. Installers are asked to contact you prior to their arrival
5. We ask that you are present during the installation and that you have removed any furniture that may be in the
way for its own protection
6. Our team will have you inspect the awning and teach you how it works. You will be asked to sign off that you
have had the installation, and it meets with your approval.
7. All balance due amounts will be processed after the installation. It will show A1 Seamless Gutters.
You are now an Awning owner...
1. Warranty: during the first year after you purchase the awning parts and labor will be covered, as well as
general adjustments.
2. Not sure how to do something? You can find many helpful videos online.
3. Parts can be purchased directly from SunSetter at 1-800-670-7071 and shipped to your home. They have all
your information and warranty. You can contact us to service or install if you would like.
4. After one year, service fees will apply.
Title or question
Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
GENERAL QUESTIONS
Q: What types of awnings do you offer?
A: We specialize in custom-designed awnings for both residential and commercial properties. Our product range includes retractable awnings, entrance canopies, window awnings, patio covers, pergolas, and more.
Q: Do you provide custom awning designs?
A: Yes! Every awning we build is custom-made to fit your specific needs, space, and style. We work closely with you to design a solution that’s both functional and visually appealing.
Q: What industries do you serve?
A: In addition to residential homes, we provide awning solutions for restaurants, retail shops, office buildings, schools, hospitals, and more.
MATERIALS & DURABILITY
Q: What materials do you use?
A: Our awnings are crafted using high-grade aluminum frames and premium outdoor fabrics such as Sunbrella®, known for its durability, UV resistance, and fade-resistant performance.
Q: Are your awnings designed to handle Minnesota weather?
A: Absolutely. Our awnings are built to endure Midwest conditions, including heavy rain, snow, and seasonal temperature changes. We also offer seasonal removal and storage services for winter protection.
Q: What maintenance is required?
A: Our awnings are designed to be low maintenance. We recommend routine cleaning with mild soap and water, and we offer seasonal inspection or cleaning services if needed.
